The Park of Happiness
Parc d’Atraccions Tibidabo SA (Tibidabo Amusement Park PLC) (“PATSA”) is a wholly owned company of Barcelona City Council, managed by municipal services firm Barcelona de Serveis Municipals SA (“B:SM”).
PATSA's role is to manage the operation of the Amusement Park along with its restaurant facilities.
Our commitment to service quality has led us to establish a system of communication with our customers, partners and employees that helps us understand at all times their wishes, concerns, impressions and opinions so that we can change and improve our offer, operating policies and customer service.
This commitment is part of the joint management strategy aimed at providing satisfaction and enjoyment for as many Barcelona citizens as possible.
Vision, mission and values
To be “The Park of Happiness”
Our mission is that everyone connected with Tibidabo Amusement Park - customers, staff and suppliers - should feel good
Excitement, Passion for people, Safety, Solidarity and Commitment
Values of the Park
Our work excites us. We share and spread our enthusiasm with a positive, optimistic attitude. We have the freedom and active commitment to drive improvements through our opinions, ideas, thoughts and constructive criticism. We use this honestly and responsibly.
Passion for people
We look at things from the customer’s perspective and demonstrate that we are service-oriented, flexible and respectful towards customers and colleagues. We establish solid relationships based on friendship and collaboration. We are a team - which means we respect, recognise and appreciate each other.
We ensure and prioritise the safety of all. We rigorously and strictly comply with working instructions.
We share a sense of unity and cohesion based on common goals. We care about the environment, society and our colleagues. We work on social projects and initiatives, support and work on cause-related projects, and support disadvantaged groups.
Our intention is to align our goals with those of the Company and show pride in being part of PATSA. We show commitment and make the maximum effort.