Indicators and data

2019

• CSR: 7,9
• Number of attractions: 32
• Number of shows: 2 shows with a fixed location and 6 different closing shows, depending on the time of year.
• Number of visitors: 718.326
• Number of members: 83.689
• Number of cable car users: 140.322

2018

• CSR: 7,7
• Number of attractions: 32
• Number of shows: 2 shows with a fixed location and 5 different closing shows, depending on the time of year.
• Number of visitors: 719.068
• Number of members: 86.840
• Number of cable car users: 309.060

2017

• CSR: 8,1
• Number of attractions: 30
• Number of shows: 2 shows with a fixed location and 5 different closing shows, depending on the time of year.
• Number of visitors: 732.574
• Number of members: 90.126
• Number of cable car users: 361.933

2016

• CSR: 8,0
• Number of attractions: 30
• Number of shows: 2 shows with a fixed location and 5 different closing shows, depending on the time of year.
• Number of visitors: 725.293
• Number of members: 84.078
• Number of cable car users: 393.552

2015

• CSR: 7,6
• Number of attractions: 28
• Number of shows: 2 shows with a fixed location and 5 different closing shows, depending on the time of year.
• Number of visitors: 682.939
• Number of members: 74.118
• Number of cable car users: 403.721

2014

• CSR: 7,6
• Number of attractions: 27
• Number of shows: 2 shows with a fixed location and 5 different closing shows, depending on the time of year.
• Number of visitors: 618.760
• Number of members: 76.686
• Number of cable car users: 430.806

At PATSA, we share the total management with B:SM. Find out about management here. 

Download the document with the data on service quality here.

At PATSA, we are committed to providing maximum quality services. Our main goal is to satisfy the clients we serve. Given this objective, PATSA must measure the level of customer satisfaction with all its services on an ongoing basis, and at the same time find out if their evaluation is sufficiently satisfactory. 

To meet this need for knowledge, PATSA measures the rate of satisfaction with all their activities at least once a year using the Customer Satisfaction Index (CSR). The CSR generates two main items of data: perceived quality (on a scale of 0-10) and whether this absolute value is considered as sufficient by users, measured by the Index itself as a percentage.  The ongoing collection of these data enables PATSA to know if, in the opinion of users, the services provided are improving over time and if this improvement meets users’ expectations.

In support of its commitment to offering visitors a better service, PATSA carries out regular studies geared towards knowing the opinion and rate of satisfaction of customers in relation to the diversity of services and products we make available to them.