Elements in the organisational structure
PATSAâ€™s organisational structure centres on two broad core ideas:
- The decision-making structure
- The management structure
The decision-making or governing structure is twofold:
An associated administration and representation body of the company, which is the Board of Directors, has the highest responsibility at the company.
Executive management belongs to this decision-making structure as a participant of the Board of Directors and holds the powers conferred by the body. It is also responsible for leading and running the entire management structure.
Board of Directors: highest decision making body at the company. Comprised of a maximum of nine members, it meets regularly when convened by its chairperson or the party replacing him or her. The Board of Directors has full powers to participate in all issues related to company representation, control and supervising management, as well as those powers established by statute.
- Coordination with the presidentâ€™s office: Once a month executive management, B:SM senior management and the company president carry out the coordination and monitoring of PATSA operations, as well as that of the municipal projects in which PATSA participates or may participate. At these meetings the points are prepared that must be presented to the Board of Directors and the important agreements that must be taken at the PATSA Steering Committee.
The management structure
The mission of PATSA is to be a public park in the city of Barcelona: a cutting edge and modern amusement park that respects the past, values the present and moves into the future.
Park management is the responsibility of Executive Management, with the supervision of the Board of Directors, which approves its budgets and large investments. The PATSA structure includes five departments (Human Resources Area, Administration & Finances Unit, Maintenance & Security Unit, Operations Unit, Sales, Marketing & Customer Service Area), which are organised into three unit managers and two area managers who oversee and run the companyâ€™s activities.
There is a shared leadership culture, where the leadersâ€™ outlook and attitude are coherent with the Mission, Vision and Values and are a model of reference.
Using the PATSA Strategic Plan as a foundation, the projects to develop are unfolded and reported to the majority of stakeholders. These in turn lead to departmental targets, with regular monitoring by the Steering Committee.
PATSA has Quality Control, the Operation Coordinating Committee and the Sales, Marketing and Customer Service Committee. In parallel and in order to foster good communications between the managers and staff, regular communications are made as defined in the annual Communications Plan.
The Steering Committee is made up of the Deputy General Directorate of B:SM, PATSA executive directors and managers of the companyâ€™s units and areas. There are two men and five women. The purpose of the Steering Committee is to submit awarded contracts for approval, monitor the targets and priority actions for the year in progress. It also monitors the improvements stemming from the EFQM business excellence project. The Committee meets each fortnight.
The Quality Committee is made up of executive management, managers from the companyâ€™s units and areas and the BSM and PATSA quality managers, a total of three men and five women. The Committeeâ€™s aim is to monitor and control the quality system, pursuant to ISO 9001 quality standards. Meetings are held quarterly.
The Operation Coordinating Committee meets each fortnight with the purpose of motivating and coordinating middle management. The Committee is made up of executive management, the unit manager, the Operations Area manager and Operations coordinators, a total of eight men and one woman.
The Sales, Marketing and Customer Service Committee meets each fortnight to monitor the Marketing Plan and sales actions. Committee members are executive management, the Area manager, Marketing coordinator and head of B:SM Corporate Sales, all four women.
Twice a year in February, at the beginning of the season, and in November, to close the season, staff meetings are held with the aim of reporting on priority actions, company results and other topics of interest. The management team and operating personnel attend the meetings.
In order to improve communications within departments, meetings are held on a monthly basis of managers and their teams, at which the Unit and/or Area manager meets with the personnel on his or her team to monitor the topics and projects of each department.
The organisational chart can be downloaded in a PDF here.