Quality Policy
Since 2004 the management of the park has been certified with an ISO 9001-2000 system. This standard, which is renewed annually, aims to guarantee the quality of the park management procedures and service in order to make the public aware of our policy of continuous improvement.
The application of the standard 9000:2001 has allowed us to implement a system based on listening to the client, and replying to and meeting customer expectations, mostly through feedback that we receive from visitors. In 2009 we implemented 71% of the recommendations made by visitors through our feedback system.
At Tibidabo Amusement Park we have an established Quality Code with a set of firm commitments to our visitors:
TIBIDABO AMUSEMENT PARK: Quality Code
Our commitment to our visitors
The objective of Tibidabo is to exceed the expectations of you, our visitor.
With this intention in mind we shall:
- Be your hosts and treat you as our most honoured guests.
- Guarantee your well-being and enjoyment, ensuring that all our facilities are at your disposal during your visit.
- Adapt our product to your interests, and constantly improve.
- Offer you a fun and educational experience.
For this reason we offer you:
Personalised attention
- We are all at your service always and we offer you all the friendly support you may need.
- The Park staff will always be identifiable.
- A Visitor information Centre is available.
- Our website www.tibidabo.cat and 24-hour manned telephone are available.
Facilities
Tibidabo commits itself to providing and maintaining all the services and infrastructure necessary to cover your needs, offering a Park and facilities which:
- Meet all legal established standards of health and safety, both individually and as a whole.
- Are perfectly clean.
- Are accessible, bearing in mind where we are located.
- Offer a medical service.
Shared responsibility
We are all invited to collaborate, through a civil and responsible attitude, in the proper use of the facilities and to take part in the improvement of these services in order to increase the quality of life in our city.
Complaints
Official Complaints Forms are available at the Information Point. Tibidabo commits to responding to these within 15 working days of receipt.
Look closely, help us to improve:
If you have any suggestions, please submit them on the form which you can find at various points in the Park. At Tibidabo, we promise to reply within 15 working days from receiving the form. We value your opinion in helping us to improve our services.
PARQUE DE ATRACCIONES TIBIDABO
PATSA Restaurants: Quality Statement
PATSA restaurants has drawn up its quality statement through a series of written promises to customers.
Our promise to customers
PATSA restaurants' objective to you our customer is to meet and go beyond your expectations.
As part of our service guarantee we promise to:
- Ensure your well-being by making sure that all our facilities and offers are available to you.
- To tailor what we offer to what you need through continuous improvement while remaining respectful to the environment.
This is why we offer:
PRODUCTS
PATSA restaurants promises to offer you our products which:
- Are prepared following the strictest food hygiene rules and the Spanish APPCC authority regulations.
- Gurantee a variety of products that satisfy all your needs, both health and cultural, by designing organic produce menus which aim to meet your dietry and specific requirements.
PERSONAL ATTENTION
- We aim to provide friendly service for all your needs.
- We provide a personal service that meets the needs of the place where you are eating.
- You will always be able to identify our restaurant staff.
EQUIPMENT
PATSA restaurants promises to offer you a service structure to cover your needs and keep it that way. To this end we offer facilities that:
- meet all the offical requirements and rules related to the restaurant business
- are perfectly clean
- use a recycling system
- are accessible
COOPERATION
All those who use our facilities are invited to act responsably and show a civil attitude and to help in the correct use and continuous improvement of our facitlities.
COMPLAINTS
We have official complaints/feedback forms for customers. PATSA promises to reply within 2 weeks of receiving the forms.
Your valued feedback helps us improve
If you have any feedback or suggestion to make, we would love to get it. Just fill in the forms that are located at different points in our premises. PATSA promises to reply within 2 weeks of receiving the forms. Your valued opinion is important in our goal of continuously improving our service.
TIBIDABO AMUSEMENT PARK
